Fewer reporting intermediaries
Confidential site records are not placed in a separate guard-reporting vendor’s platform as part of our core workflow.
Your condominium’s information deserves a smaller circle of access.
Security is not only about who enters your building. It is also about who handles the information inside it. PSG developed its own operational portal to retain direct control over reporting and reduce reliance on a separate reporting-software provider.
The information behind the service
These are people’s lives, not just records.
Condominium security work can involve residents’ contact information, vehicle and parking records, visitor activity, amenity reservations and bookings, keys and access permissions, daily logs, occurrence and incident reports, photographs, condominium corporation information and confidential instructions from management. Taken together, those records can reveal personal circumstances, property vulnerabilities and patterns of activity.
PSG treats the handling of this information as part of its security responsibility. A convenient reporting tool is only one consideration. Who operates it, who can access the records and who answers to the client matter too.
Our in-house portal
Built for PSG. Operated under PSG’s control.
PSG’s Online Reporting System (ORS) was developed in-house for our own condominium operations. It brings reports, logs, resident and vehicle records, parking activity, reservations and bookings, schedules, training, communication and other site activities into a portal hosted on virtual private servers administered for PSG.
We do not place these core functions in a separate commercial guard-reporting platform. Compared with that arrangement, our approach removes an additional reporting-software provider from the handling of operational records. It gives property managers and boards a direct point of accountability with PSG.
Control over operational access
Portal access is permission-based, reflecting the responsibilities of guards, supervisors and authorized client representatives.
Responsibility stays with the service
Questions about a report, an account or information handling come directly to PSG, alongside questions about the security operation.
For boards, managers and residents
Visibility for the right people. Discretion for everyone else.
For condominium boards
Review what reporting access your designated representatives need, with a clear understanding of the platform used to handle your property’s information.
For property managers
Receive or review approved records through the workflow configured for your site. Address reporting quality, permissions and follow-up with PSG.
For residents
Personal details and incident information are treated as confidential operational records, not material for public promotion or unnecessary circulation.
Privacy and condominium governance
The portal is designed around disciplined information handling.
Canada’s federal private-sector privacy framework, including the principles set out in the Personal Information Protection and Electronic Documents Act (PIPEDA), addresses accountability, identifying purposes, limiting collection, limiting use and disclosure, retention, safeguards, openness and individual access. These principles inform the questions that should be asked whenever personal information is collected through a condominium security operation.
Ontario’s Condominium Act, 1998 separately governs condominium corporations and their records, including requirements concerning the keeping and examination of records. It is not a complete privacy code. Together with the condominium’s governing documents, contracts, post orders, client direction and other applicable law, it makes careful control of security-related records an important operational responsibility.
For each property, the purpose of collection, access permissions, retention, disclosure and record handover should be established according to the client’s requirements and applicable law. PSG’s in-house portal supports that controlled, site-specific approach; it is not a substitute for the condominium corporation’s own legal advice or statutory obligations.
Read PIPEDA’s privacy principles Read Ontario’s Condominium Act
Privacy requires more than software ownership
A practical advantage, with clear boundaries.
Our advantage is direct operational control and reduced reliance on a separate reporting platform. Ownership alone does not guarantee confidentiality, and using a third-party platform does not by itself mean another provider mishandles information.
Virtual private servers still rely on hosting infrastructure. Authorized technical support, client representatives and necessary service providers may be involved, and information may need to be disclosed for safety, investigations or legal requirements. “In-house portal” does not mean that no outside party can ever have authorized access.
Permissions, staff conduct, retention and appropriate safeguards remain important. Property-specific access, reporting and information-handling requirements should be addressed when the service is arranged. Our privacy policy explains the purposes for which PSG handles information and the circumstances in which it may be disclosed.
Evaluate the approach for your property
Ask to see how your information would be handled.
When discussing your condominium’s security service, ask PSG to demonstrate the portal using example records and explain the proposed arrangements for your property.
- Which records will guards collect, and for what purpose?
- Who will have access, including designated management and board representatives?
- What hosting or support arrangements apply to the portal?
- How will retention, access changes and record handover be handled?
For a privacy question, contact info@psgl.ca. For a service proposal, contact quote@psgl.ca.
Security, reliability and protection
Make confidentiality part of your security brief.
Discuss your property’s service and information-handling requirements with PSG.